‘I don’t like being bullied’: Gym fined $1,600 for Visa charges to client who cancelled membership
All Stacy Latham wanted to do was end her gym membership after one year without penalty, as promised in her contract, but what she got was nine months of fees after she quit — and a lot of grief.
Her ordeal with a company that took advantage of her pre-authorized credit card payment plan ended with Total Body Fitness in Chilliwack being fined $1,600 by Consumer Protection B.C. and ordered to fix its contracts and stop payments from customers who legally cancel contracts.
After an investigation CPBC, an non-governmental independent agency that regulates gyms and other businesses and governs consumer contracts under provincial law, found that owner Scott Midgley had continued charging Latham after she had properly cancelled her contract within one year.
But Midgley disputed the CPBC’s conclusion that he did anything wrong, He maintained that Latham signed a contract agreeing to pay a $90 cancellation fee if she…
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